CV Profile No.37205

Experience in the following industries :

• IT, software engineering, Internet

Professional experience

• SAP Business One trainee
• Twenty Third Century Systems
• 04.2017 - 05.2018
• • Here are some of the responsibilities assigned to me as a SAP business one consultant. • Setting up the SAP Business one client for customers. • Customer support. • SQL sever and SAP business one installations. • Providing off-site and on-site support to customers. • Documenting the progress of the project to keep the whole team including clients updated.

• Data Entrant
• SafeBoda
• 06.2018 - 11.2018
• Here are some of the roles assigned to me as a data entry intern; • Entering customer and driver account data by inputting alphabetic and numeric information into the system. • Maintaining data entry requirements by following data program techniques and procedures. • Verifying entered customer and driver account data by reviewing, correcting, deleting, or reentering data. • Purges files to eliminate duplication of data. • Maintaining operations by following policies and procedures and reporting needed changes. • Maintaining customer and driver confidence and protects operations by keeping information confidential. • Contributes to team effort by accomplishing related results as needed.

• Product Support Engineer
• SafeBoda
• 12.2018 - 06.2019
• Below are some of the tasks i engaged in while i held this position; • Taking ownership of customer issues reported and seeing problems through to resolution. • Writing SQL scripts while querying for data in the Database in order to make conclusive reports. • Asking customers targeted questions to quickly understand the root cause of the problem. • Analyzing and resolve customer concerns and problems, diagnose the root cause, and document interactions. • Troubleshooting, technical, and hardware advice and suggestions. • Conducting training about new products • Prompt and accurate feedback to the customer support team. • Prioritizing and managing several open issues at one time. • Maintaining jovial relationships with other departments. • Coordinating with the engineering team to resolve production issues. • Following standard procedures for proper escalation of unresolved issues to the appropriate engineering team. • I have also been involved in sprint planning with other teams to explain to them the priority of the production issues that need to be prioritized.

• Product Manager
• SafeBoda
• 07.2019 - 08.2020
• My primary goal as a product owner is to maximize the product value. Apart form this, I engage in a number of responsibilities such as; • Allocate and approve team resource usage. • Oversee entire product deployments from vision and creation to roll out and delivery. • Focused on building critical features up front in order to identify constraints and technical challenges. • Define, monitor and analyse key metrics for launched products/features and feed learnings back into our product development and learning process • Collaborate with development team on several services and tasks. • Own and prioritize product backlog. • Manage implementation of new features by outlining plans and specifications such as how, where and when each component should work. • Recommend architectural improvements, design solutions and integration solutions.