CV Profile No.36214

Experience in the following industries :

• IT, software engineering, Internet

Professional experience

• System Integration & BI Support Engineer
• comzafrica limited
• Since 12.2014
• At ComzAfrica limited (Kigali, RWANDA) Job Title: System integration and support engineer Client 1: Tata teleservices Limited (India) Client 2: FRiENDi Telecom (Oman) Client 3: Globe Telecom (Philippines) Client 4: MCI (Tehran, Iran) Client 5: Virgin Mobile (Riyadh, Saudi Arabia) Period: Since Dec’14 Key Result Areas:  Conducted data quality checks on extracted reports like Duplicate check, Source Vs. extraction check and so on  Designed SQL queries to standardize for daily routine reports  Administered Revenue Assurance/BI Server to compile reports from various markets  Directed the problem management in order to permanently eradicate identified persistent issues  Contributed in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and various stakeholders  Led research on client/server hardware, software & protocols in support of procurement and development efforts  Strategized testing plans and procedures based upon system recommendations and business rules

• Operation Engineer
• OnMobile Global Ltd
• 11.2011 - 11.2014
• Job Title: Operation Engineer Client: Bharti Airtel Ltd. Period: Nov’11 – Nov’14 Key Result Areas:  Administered various Value Added Services provided by OnMobile for Bharti-Airtel  Engaged in: o Installing & troubleshooting of Apache Tomcat, Network related configuration and Troubleshooting o Running queries in MYSQL Database for day-to-day operations o Patch Panels, E1 (Electrical cables) MUX (Multiplexer) devices as per the plan o Structure cabling of server racks  Successfully delivered RBT (Ring Back Tone) support and 24x7 support for Airtel Hyderabad On-mobile services  Worked on new Servers & switches[L2] deployment in Client location [Airtel]  Troubleshot issues in Server, MUX, and Network level  Configured RSA/ILO, Firmware update in HP and IBM Rack/Blade servers  Steered a team of engineering operations for implementing, upgrading and integration, troubleshooting, online resolution, customer complaints & performance management of VAS servers (IVR server, Caller Ring Back Tones (RBT) server

• Software Engineer
• Spice Digital (Mobisoc Technologies Ltd)
• 05.2009 - 11.2011
• Job Title: Software Engineer Client: BSNL-AP, Idea-AP, Reliance (south OBD’s) Period: May’09 - Nov’11 Key Result Areas:  Engaged in: o Managing Telephony and DB servers for VAS Subsystem o RAID Configuration and management o Implementation of VAS products and its maintenance  Coordinated with Switch and augmentation of E1s for the VAS Subsystem  Acquired user-level knowledge in MS SQL and Application Knowledge of Spice platform based services  Managed troubleshooting issues regarding Voice portal services (Mobile Radio, Voice Chat, Live Arati and so on)  Directed the OBD as per the decided timings of the promotions  Excluded the DND and other MDNs from the promotional base  Supervised OBD activity throughout the day  Administered patch loading and major activity in BSNL- Hyderabad