Recruitment Uganda : HR, training - CV Profile No. 34688

Client Service Manager
Standard Chartered Bank Uganda Limited
04.2015 - 10.2018
Through this role, I was able to gain knowledge and practical experience in client relations, client acquisition, client retention and general understanding of their needs. The three years and seven months also furnished me with leadership (management of seven tellers and sitting in for the branch manager) and problem solving skills( proposing and execution of solutions to meet the clients' needs). I also upskilled my people management skills and communication skills.

Client Service Officer
Standard Chartered Bank Uganda Limited
06.2012 - 03.2015
In the role of client service officer, my analytical skills were utilized as this time I received, handled and resolved client's complaints in a timely manner. I would resolve a clients issue in a way that it would lead to recommendations from the aggrieved client to other prospects and the net promoter score would also improve.

Teller
Standard Chartered Bank Uganda Limited
06.2010 - 05.2012
The teller role my introduction to banking. I gained experience in building client relationships, time management, multitasking, listening and speaking skills. I was accorded countless opportunities to serve different people at all the various service points I was stationed at so I have experience in dealing with high volume requests (from both external and internal clients) or situations that require paying attention to detail and delivering accurate results thereby leading to optimal performance.

People management, Communication, Time management, Leadership, Analytical and Problem solving skills

Education level : Master

Uganda Martyrs University, Nkozi
Since 08.2019
So far I am gaining better understanding of the different business management functions like research and development, marketing, organizational behavior, financial reporting and accounting, the management theories and practices. The different business management functions come to life in the MBA course because the level of applicability is high. This MBA study has helped me enhance my research and critical thinking skills.

Makerere University Kampala
08.2004 - 06.2007
When I pursued this course, I was able to understand people better. When I gained employment with a financial institution and it entailed interacting with clients so it gave me an edge and positioned me better to understand them through observation of their attitudes, behavior, what motivates them and where they optimally gain satisfaction. It also enabled me to relate well with colleagues.

CV Profile No.34688