Contact this profile for a recruitment
- Last name : ********
- First name : ********
- Phone : +25***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
-
Attached CV :
Profile details
Job category searched
- HR, training
- Management
- R&D, project management
Professional experience
Experience in the following industries :
- Call centers, hotlines
- Sports, cultural and social action
- Temporary work, recruitment
Professional experience
- CUSTOMER SERVICE ADVISOR
- UMEME
- Since 12.2017
- • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that client’s feel supported and valued. • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service • Identify and escalate issues to supervisors and team leaders • Manage and resolve customer complaints • Follow up customer calls where necessary
Skills
Computer literate with high proficiency in computer packages
Excellent oral and written communication skills
Excellent Customer care and Time Management skills
Excellent Interpersonal and managerial skills
Creative thinking and innovative
Excellent Analytical and strategic planning abilities
Education
Education level : Bachelor
- NTALE SCHOOL
- 08.2014 - 11.2017
- SKILLS IN MICROSOFT WORD, EXCEL , POWER POINT SKILLS IN INTERNET USAGE
ICT TRAINING
Key Skills
- Management
- Planning
- Strategic Planning
- Time Management
- Training
Languages
- English
- Fluent
More information
- Availability : immediately
- Geographical flexibility : Bwizibwera - Entebbe - Gulu - Hoima - Jinja - Kampala - Kasese - Kira - Lira - Masaka - Mbale - Mbarara - Mukono - Nansana - Rest of Uganda - International
- Place of residence : KAMPALA
- Accepted employment type : Permanent contract
- Last updated : 24.09.2020
- Total views CV : 77
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