CV Profile No.33718

Experience in the following industries :

• Airport and shipping services
• Call centers, hotlines
• Social, public and human services
• Tourism, leisure activities
• Transport, logistics, postal services

Professional experience

• Revenue collector Agent
• credit control UMEME
• Since 05.2019
• • Calling customers every day to see how we can improve on our customer care services • Record keeping and Invoice Auditing • Preparing any reports as requested by UMEME credit Control Section or project Management • Generates reports and responds to inquiries regarding entered data as requested • Revenue collection and debt recovery • Documenting the results and reporting variation

• Office Administrator
• NEK CONSULTS LTD/UMEME
• 01.2017 - 04.2019
• •I handled external and internal communication, I analyzed records of customer inquiries, service requests and complaints to identify trends and I ensured that a company delivers the highest standards of service to customers.

• Approval and citizenship verification operator
• NIRA
• 07.2014 - 03.2019
• • I updated applicants Data, Corrected mistakes made during the enrollment, I sent back some applications to the committee members when citizenship was doubted. • I granted citizenship to the applicants and denied citizenship to some applicants.

• Data clerk Nek consults
• UMEME
• 06.2011 - 06.2014
• • Daily entry of all movements from previous day • Contributes to a team effort and accomplishes related results as required. • Maintains confidential information Performs general clerical duties such as typing • Ensuring that no entry is made unless the appropriate supporting documents have been submitted • I captured data and analyzed performance • Filing of daily reports in appropriate file and capturing data and analyzing performance • I distributed work accordingly