CV Profile No.33585

Experience in the following industries :

• Education, training
• IT, software engineering, Internet
• Telecom

Professional experience

• Support Officer
• Awamo GMBH
• 02.2019 - 02.2020
• The job entailed serving Awamo’s customers by providing product and service information, trainings (onboarding and/or on-going), resolving product and service problems in a timely manner to ensure excellent customer experience and quality service. As a Support Officer I was the key liaison between customers and all relevant stakeholders both internal and external. • Create/assign electronic tickets with accurate issue description to ensure customer queries/issues are resolved timely. • Regular and timely direct reporting (daily, weekly, monthly, or quarterly) of activities done to supervisor and other stakeholders.

• Network Technician Support Officer
• Skynet Core Systems
• 08.2018 - 08.2018
• I volunteered for a month in operations and network department; the job involved installing, configuring, maintaining, and supporting network equipment and network operating systems. At Skynet we successfully transmitted internet at 500Mbps+ from Amuru to Juba, using Air Fibre Technology. I gained experience in networking; configuring, monitoring, managing servers, routers,radio and other communication devices.

• Registration Clerk
• National Social Security Fund (NSSF) Gulu Branch
• 10.2015 - 02.2017
• I increased Gulu Branch revenue by always meeting monthly targets, which included registering at least 210 new employees and clearing suspense of 13 million Uganda shillings. My roles included; • Verify and confirm contributions on member statements prior to claiming benefit payment. • Capture, upload, validate and approve contributions using the relevant tools in the JDE Application. • Perform all activities involving member registration activation, employer registration, member details update and contributions ownership validation • Provide basic troubleshooting, repair and maintenance for computer equipment (e.g. Disk drives, and laser printers • Provide support in maintaining office registry. • Contributes to unit goals by accomplishing related duties as required. • Assist in troubleshooting, diagnosing problems, implementing corrective action procedures within prescribed guidelines and/or escalating to other technical resources as appropriate.

• Technology Officer
• Javanet Café Graphics Spot Gulu
• 03.2012 - 10.2015
• I verified invoices and delivery notes to pass for payment of company expenses, evaluated needs for upgrading and replacing ICT equipment to ensure efficiency. I resolved incidents at the business and performed weekly backups of data. At Javanet I implemented set standards for software and hardware that meets the needs of the customers to ensure reliability of ICT. Taught courses on internet technologies, MS Office and introduction to computers.