CV Profile No.33518

Experience in the following industries :

• Banking, insurance, finance
• Call centers, hotlines
• Marketing, communication, media

Professional experience

• Relationship officer
• Orient bank
• Since 01.2018
• Creating and enforcing plans that help meet the needs of Orient Bank’s customers. Building long-term relationships with clients and customers through serving as a reliable key contact point. Consistent and frequent communication with clients providing complete, concise account information and guidance. Encouraging high-sales and good customer service practices, by designing and implementing techniques for educating old and new customers on the benefits of existing and new products or services. Creating strategies to boost Orient Bank’s brand hence ensuring retention of customers with at least 40% of repeat business from assigned portfolios. Explaining to prospective customer the nature of information required by the insurer, and the importance of disclosure of material information in the purchase of Insurance products. Attending to the customers’ needs in a timely manner and addressing complaints which had helped promote and maintain a positive company image. Identifying and developing a target pipeline and aggressively market for new profitable status customers from identified target sectors. Cultivating good rapport with corporate clients thus ensuring Orient Bank remains the choice for their investment and banking.

• Records and management officer
• Orient bank
• 12.2016 - 12.2017
• Viewing customer accounts Update of customer files both active and domant account KYC

• Direct sales representative
• Orient bank
• 06.2015 - 11.2016
• Meeting new customers Opening of bank accounts to customer Building band managing the relationship between the customers and bank