CV Profile No.33413

Experience in the following industries :

• Call centers, hotlines
• Event, receptionist
• Secretarial work
• Social, public and human services
• Telecom

Professional experience

• Customer Sales Representative
• Africell Uganda Limited
• Since 01.2017
• • Given that i am the face of the company, i am a Champion leader on activation and retention campaigns targetting both the new and already existing clients. • Walk-in customer handling and orientation on services & products and ensure retention of the clients. • i have to drive service and device sales to grow the Service Centre Month on Month revenues which are always looked at by management. • With teamwork effort, there's Co-ordination with the Service Centre Manager to ensure team sales targets are achieved.

• Call Centre Agent
• Africell Uganda Limited
• 11.2015 - 12.2016
• • Receive customer calls promptly and ascertain reason for call. • ascertain customers' reasons for call are well documented in the right categories for easy follow up. • Provide closed loop feedback on all customer related complaints and forward those not resolved to another team. • Utilize appropriate CS systems, databases, processes and procedures to support work necessary. • Provide daily activity reports on market feedback and ticketing to management team.