CV Profile No.26630

Experience in the following industries :

• Call centers, hotlines
• Marketing, communication, media

Professional experience

• CONTROLLER(OPERATION AND SECURITY SYSTEM)
• G4S SECURE SOLUTION UGANDA
• Since 11.2015
• -Liaison with site supervisors, guards and QRF (Quick Reinforcement Team) regarding any incident reported at the site that may affect the efficiency of operation. -Maintained fully compliant operations in line with Control standards, established requirements and emergency safety procedures. -Inspected security design features, installations and programs to verify compliance with applicable standards and regulations. -Monitored and evaluated unit performance on key security issues, recommending corrective action programs. -Led team of 6 Respond team to respond to emergency -organize safe apprehensions and coordinate investigations -Gather, analyse and evaluate facts to come with clear oral/written reports. -Carry out operational and Risk compliance standard at the site. -Coordinate and support activities required during emergency or incident. -Coordinating all operational activities in G4S -Attend to customer complaints and advice them accordingly -Entering data especially incidents and emergencies. -Tracking Travel Arrangements -Compiling and Updating various record, logs, and documents that may be required -Handle phone messages, email and transmit it to the relevant people -Update and maintain the company control centre information system regarding incidents -Proper record-keeping of all the sites

• SECURITY OFFICER
• G4S SECURE SOLUTIONS UGANDA
• 08.2014 - 11.2015
• -Proper record-keeping at the sites. -Inspected suspicious activities and monitored premises for criminal acts and rule infractions -Reported irregularities such as fire and safety hazards to maintenance -Confirmed photo identifications and accurately matched names and individuals to grant access -Executed security rules and procedures and promptly escorted non-compliant individuals out of building. -Hourly report on occurrence at the site. -Acting as a liaison officer between the main client and other clients. -Keeping the client informed of any insecurity matter after consulting supervisors. -Following up on customer complaints to ensure that they are addressed timely.

• INTERNSHIP
• KOLE DISTRICT LOCAL GOVERNMENT
• 06.2012 - 08.2013
•  Data entry/computation especially the incoming mails  Inducting newly recruited staff and those engaged in new roles in the district  Interviewing staff  Preparing payrolls and adjusting where necessary  Customer care With full guideline to them to enable them to access District services  Filing and updating of files  Supervising employees and managing their attendance.  Writing minutes of meetings  Recording and preparing file to be taken before the CAO  Publicizing any events in the District